Experience of chanting the daimoku 10,000 times in the morning, 632nd time: We deeply apologize for the mistaken entry of a customer's name yesterday.

We deeply apologize for having written your name incorrectly.

Yesterday, when I was communicating with a customer on LINE, I made a mistake in one character of their last name. The customer pointed out that "just getting their last name wrong makes them feel suspicious." I am truly sorry.

I take your criticism very seriously and deeply regret it. This mistake was the result of my carelessness and there is no room for excuses. In business, the most important thing is the trust of our customers, and I deeply apologize for damaging that trust.

In the future, we will thoroughly check customer names and work more carefully to ensure that this never happens again. We would like to once again apologize for the great inconvenience caused to our customers in this case.

We are very sorry.